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The average replacement takes about an hour and ½ , but the vehicle needs to sit for about 2 hours after it is installed before it is safe to drive. This is called SDAT (Safe Drive Away Time).

OEM stands for “Original Equipment Manufacturer” and it is the glass that is supplied to the factory that builds your vehicle and usually has a stamp of the vehicle brand in the bottom left or right corner. OEE stands for “Original Equipment Equivalent” often made by the same companies that make OEM parts, these parts do not have the stamp of the vehicle brand but are made to equivalent specs and pass the same safety standards.

Yes, we will pick up your vehicle from your home, work or school and complete the job at our shop and then return it to you in a timely manner.

Yes, we offer a courtesy shuttle within London and surrounding areas. If you live too far for a shuttle, we are happy to drop you off and pick you up at a local eatery, mall or library while we work on your vehicle.

Yes, we offer a mobile service that services London and surrounding area. For mobile work to be completed we need a temperature of over 7 degrees and under 30 degrees for our adhesives to function properly. But we are always available to work in a heated shop or shaded area.

Yes, we always try to save and replace your stickers. Although some stickers are designed not to come off or lose their adhesive after removal.

A stone chip can be repaired if the entirety of the damage can fit under a loonie, we have had success with stone chips slightly bigger, but the general guideline is a loonie or smaller.

YES! Your windshield plays a vital role in the safety of your vehicle. The windshield is a back board for the passenger air bag, it accounts for over 30% of the passenger cabins structural integrity and a properly installed window will keep you and your family inside of the vehicle in the event of a serious collision. Do not leave it to chance by finding the cheapest option, it is paramount that your windshield is installed correctly.

THIS IS A DIRECT QUOTE FROM A LARGE LOCAL BROKERAGE: “The answer is no! Replacing your windshield helps to maintain the safety and integrity of your car, so insurance companies do not fault you for replacing your windshield. However, if you have multiple glass-replacement claims over a short time period, your insurance company may raise your deductible.” Check out this link for more details. Https://

The insurance company waives your comprehensive deductible as an incentive to get the repair filled sooner rather then later as it saves them money in the long run. So yes, a stone chip repair through insurance will not cost you anything.

ADAS stands for “Advanced Driver Assistance Systems”. Advanced Driver Assist Systems (ADAS) come in many forms: from systems that apply the brakes if they sense an imminent crash (Autonomous Emergency Braking or Forward Collison Alert) to ones that help maintain a constant distance from the car ahead (Adaptive Cruise Control) to others that help keep the vehicle in the lane (Lane Keep Assistance).

Calibration is the process of returning a vehicle’s ADAS to OEM specifications. Calibration is necessary after a new glass installation, particularly a windshield with a camera mounted to it, to ensure that the ADAS features continue to function properly despite having been moved during installation. We are an approved recalibration shop with all insurance companies.

No, we are a preferred shop for all insurance companies which gives us access to online claim portals and direct glass claim phone lines. We can handle you claim from start to finish. However, there are some insurance companies that require the insurer to open the claim (ALLSTATE, CO-OPERATORS, CUMIS, PEMBRIDGE) but once that is complete, the insurance company emails us the authorization. We can handle is from there since we are preferred vendors for these companies as well.

Yes, we offer a lifetime warranty on workmanship and any manufacturing defects in our parts as well as 3 years of free stone chip repairs with every job.